Terms of use and purchase

Terms and conditions



THANK YOU for visiting our website and showing interest in buying our products.

DOLY offers you an online store, www.dolydoly.com, which will allow you to purchase our products, in addition to being able to exclusively enjoy promotions, offers and gifts.

These general conditions of sale and use apply to all transactions made by the client, hereinafter referred to as "you", with JOB18 INVESTMENT, SL, hereinafter referred to as "DOLY", with NIF B- 88158688, through the website: www.dolydoly.com

If you place an order through this Website, once the acceptance of that order has been confirmed, it will be understood that a sales contract with DOLY will be concluded subject to these Terms and Conditions and, specifically, to the Purchase Conditions that are contained below.

The use of the web page supposes the acceptance of all the clauses and general conditions present in this document. Be sure to read and understand the general conditions properly before making your purchase. However, if you have any questions about them, please contact us through our email: infocliente@dolydoly.com


The sale of items through this website is carried out under the trademark DOLY by JOB18 INVESTMENT, SL, a Spanish company with address Calle Puerto Galera, 23, (28909) Getafe, Madrid (Spain) registered in the Madrid Mercantile Registry, to Volume 37925, General Section, Page 100, Sheet M- 675323, 1st registration and NIF B- 88158688 and email: infocliente@dolydoly.com


All the information or personal data provided by you will be used only to process orders, to facilitate navigation and purchase of items, as well as to inform via e-mail and / or mail of new products, special offers and related news. with our website and / or DOLY in general.

This information or personal data will be treated in accordance with the provisions of our Data Protection Policy. By using this website you consent to the processing of such information and data and declare that all the information or data you provide us with is true and corresponds to reality.

DOLY guarantees that the personal data received will be treated in accordance with the General Data Protection Regulation 2016/679 of the European Union (RGPD) and with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.


By using this website and placing orders through it, you agree to:

Make use of this website only to make legally valid queries or requests.
Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
Provide us with your email address, postal address and / or other contact information truthfully and accurately.

Likewise, you expressly consent that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


To place an order, you must follow the online purchase procedure and click "Authorize payment". After this, you will receive a confirmation email indicating the details of your purchase and the order number (the "Order Confirmation"). If you can't find it in your inbox, check the spam folder.


In any case, you can correct errors related to the personal data provided during the purchase process by contacting the customer service through the email address: infocliente@dolydoly.com, as well as exercising the right of rectification contemplated in our Privacy Policy. This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the information in these sections has not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, at the email address mentioned above, to correct the error.


The offers of products, articles or benefits are valid as long as the products are visible and selectable on the Website, with a limit of the available stock.

All orders are subject to product availability. If there are difficulties in supplying products or if there are no items in stock, we will refund any amount you may have paid.


The order is sent to the address indicated during the order.

DOLY is not responsible for the delivery of a package to the wrong address if this error is caused by the user's instructions during the order.

Unless there are circumstances arising from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product / s related in each Shipping Confirmation within the period indicated on the website according to the method of selected shipment and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or to cancel the order with a full refund of the price paid.

If the user wants an invoice, they can request it, by contacting us at infocliente@dolydoly.com


If it is impossible for us to deliver your order, it will be returned to our warehouse. Also, we will contact you explaining where your order is and how to get it sent again. If you will not be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will return all payments received from you, except shipping costs, without any delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract to be terminated.


The risks of the products will be at your expense from the time of delivery.

The products are the property of DOLY until the payment of the order is completed.

You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping charges.


The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation.

Once you have selected all the items you want to buy, they will have been added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested in each step. Also, during the purchase process, before making the payment, you can modify the details of your order.

You can use Visa, Mastercard, American Express, PayPal as a means of payment. By clicking "Authorize Payment" you are confirming that the credit card is yours or that it is the legitimate holder of it. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any contract with you.


In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood as located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.

In orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of applicable taxes and duties in accordance with current regulations in each of these territories.

You can indicate at any time your willingness to receive an invoice on paper, through the contact email infocliente@dolydoly.com, in which case, we will issue and send the invoice in that format.


13.1 Legal right to cancel the purchase

Right to cancel

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify DOLY by writing to us at infocliente@dolydoly.com, your decision to withdraw from the contract through an unequivocal statement. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, except shipping costs, for the shipment having occurred before the withdrawal, without any delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction.

Notwithstanding the foregoing, the refund of the money will only take place once we have verified that the returned goods or goods are in perfect condition. The user will be responsible for the decrease in value of the goods resulting from any manipulation other than that necessary according to the characteristics of the product or by the use of the same, resulting in application in this case the provisions of section 13.3 of these Terms and Conditions.

13.2 Contractual right of withdrawal

In addition to the right of withdrawal legally recognized to consumers and users and mentioned in clause 14.1 above, we grant you a period of 30 days from the Shipping Confirmation to return the products, except for those mentioned in clause 14.3.

After the contractual return period of 30 days, no refund will be made to the consumer.

13.3 Common provisions

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you should be careful with the / the product / s while they are in your possession.

Please return the item using or including all its original packaging, instructions and other documents that accompany it.

To this end, DOLY informs that each returned item will be subject to a systematic and thorough verification.

To proceed with returns, you must contact us, within the legal deadlines indicated and through our email address infocliente@dolydoly.com, requesting it and explaining the reason for the return, to improve our consumer service and to be able to launch initiatives to meet user needs.

You must prepare the item or items you want to return in their original box, including a printed copy of the order confirmation that was sent to you by email at the time of purchase.

13.4 Changing size

If the reason for the return is the first change in size, we will pick up your order and send you the new size or the new product at no cost to the consumer.

To do this, you must notify us via e-mail infocliente@dolydoly.com within 30 days from the confirmation of shipment, and indicate the size for which you want to change the first product purchased, provided that

it is the same product,
present an equal amount, if it is an amount greater than the first product purchased, the price difference will be passed on to you and
Once the size change is requested, our courier company will pick up the product and we will send you the new size requested.

From the second change in size, the user must pay the shipping costs indicated after communication.

In any case, you must prepare the item or items that you want to return in their original box, including a printed copy of the order confirmation that was sent to you by email at the time of purchase.

13.5 Returning defective products

In the cases in which you consider that at the time of delivery the product does not comply with the provisions of the contract, you must contact us immediately through our contact channels providing the product data, as well as of the damage he suffers.

In this case, our courier service will pick up the product, which must be delivered in the same box where it was delivered without deterioration greater than the careful opening of the product.

We will proceed to carefully examine the returned product and we will notify you by email within a reasonable period of time if the refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item and the costs you would have incurred to return it to us. The return will be made in the same payment method that was used to pay for the purchase.

In any case, the rights recognized by current legislation are safe.


The contract is binding both for you and for us, as well as for our respective successors, assigns and successors in title. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have recognized by law nor will they void, reduce or limit in any other way the guarantees, both express and tacit , that we could have given him.


DOLY will not be responsible for the breach or the delay in the fulfillment of any of the obligations that are its own, according to the provisions of the Terms and Conditions, when such delay or failure has its origin in a cause that is reasonably beyond its control. ("Force Majeure")

Causes of Force Majeure will include any event, event, lack of exercise, omission or accident that is beyond our reasonable control.

However, we will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite it.


If any of these Conditions, or any provision of a contract were declared null and void by a firm resolution issued by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.


Your comments and suggestions will be welcomed. Please send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or email address indicated in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them through our contact channels.

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address: infocliente@dolydoly.com in order to request an out-of-court settlement of disputes.

In this sense, in accordance with Regulation No. 524/2013 of the EU, we inform you that you have the right to request with us an out-of-court resolution of consumer disputes accessible through the Internet address http://ec.europa.eu/consumers/odr/.

The DOLY Terms and Conditions will be subject to Spanish Legislation.

All litigation, discrepancy, question or claim resulting from the execution or interpretation of these Bases will be resolved, in case of not opting for the extrajudicial resolution, by the Courts and Tribunals of Madrid, to which the parties submit, waiving any another that could correspond to them.

December 2018